State Farm® Insurance Agent Emily Rivera

"Emily Rivera and her team are always very efficient. But, Emily is always making sure that I'm on the best plan for my situation. She has made recommendations that have provided a cheaper bill and also more convenient service. I am very happy working with them and have been a long time customer with many cars."

"I have received excellent service from Emily Rivera’s State Farm office. I always get a fast response to phone calls, email and text messages. The staff has always been professional and courteous and a pleasure to deal with. Thanks for your professionalism and kindness! I appreciate you!"

"For over a decade, I've been fortunate to have several policies managed by Emily Rivera's group. Whenever I've needed their assistance (which has been often), they have been there without question. Their professionalism is evident in their conduct and communication. You can tell they are appropriately trained which by extension, speaks to the character of their leaders, Brianda and Mrs. Rivera herself. If you're considering a change, I highly recommend Mrs. Rivera's group."

"I initially called to obtain a quote. I was concerned that my rate went up without notice and I had no idea why. I talked to a woman (It started with a T I think) who listened to my concerns and explained that rates in NM are going up across the board. We spoke at length about my current coverage. I admit this isn’t my world and honestly had no idea what I needed and didn’t need. I always relied on the person on the other end of the line to do what’s best for me. I finally explained what I actually needed and a quote was given. The quote/coverage was explained in detail. While State Farm is slightly more expensive, due to the nature of the customer service received, I am not a client. You are not just a number here. Time was taken to explain things and have my questions answered which has never happened in the 20+ years with my previous insurance carrier. I truly appreciate the time you took with me as I know my questions had to have been exhausting. Thank you!"

"Being part of Emily Rivera’s State Farm family has been a wonderful experience! Every team member in the office that I’ve spoken with has been helpful, kind and courteous! They walked me through every process and did everything they could to help me save money! I highly recommend them!"

"This is the only State Farm Agency in ABQ to have your policies! They are very knowledgeable, accurate and efficient. I appreciate the quality of service Emily and her staff provide. Everyone at the agency is top notch and they treat people well. I couldn’t ask for anything more!"

"If you want to be ignored for weeks, and have your card charged without your permission or have your rate changed from a car you just bought from $108 paid for a couple months to change to $297 two months later and they tell you you'll get a call back once they find out "what's going on" but never call you back and your plan cancels and you call numerous times and told that person "Just stepped out" or is "Out of the office" just to be told each time that you'll get a call back and that call never comes ever. Something is up and instead of being accountable for their mistakes they just ignore my calls but have the audacity to text me like cowards acting as if everything is fine when Ive needed help about my account because I need insurance. They can care less that I have kids and being a delivery driver is my job to support them and I want to be in an insured vehicle. God will get vengeance, you do not attack His anointed. I also have proof of this and can give to anyone who asks. Good thing I record every phone call and keep records of everything 🙃. I'm very meticulous about that. I have a big social media platform and will be warning people about this place. I am an activist and believe in Justice."

"I have been with State Farm for many years, and each time that I call everybody is so kind and answers all my questions. I can honestly say that I have never been disappointed in their services. I highly recommend State Farm to anyone. I also wanted to say Susie was great and State farm is lucky to have her aboard."

"Emily and her staff have provided the best insurance experience I’ve ever had. To start off with, Emily analyzed my existing insurance policies from another provider and was able to give me even greater protection than what I had for about 40% less than I was currently paying. Since I started with her firm, I’ve had some special circumstances that they have been able to professionally troubleshoot and find solutions for. The staff is extremely friendly, responsive, and they follow through on everything they say the will."

"The absolute worst! I tried to do something as simple as; a state to state transfer from New Mexico to Colorado and it took over a month. Took another 3 weeks to no longer get charged for insurance I had previously cancelled. The communication this State Farm branch has is ZERO. I Especially want to name Toiy Ross, Priscilla Montoya, and Emily Rivera. Absolutely unprofessional. They need help to do this job properly. DO NOT USE THIS AGENT!!!!!! Any other State Farm agent will do. Zero stars is the review."

"Not going to lie, feel like this rating could quickly go up if things get figured out but not too sure at this moment. Been submitting my odometer reading,(at least I think so) and I haven’t been getting any type of discount. It’s still the same. Even went up a couple bucks from when I first started. Not too sure what’s going on but when I’m contacted about it I do what they ask and still no changes in price. A little disappointed"

"I am honestly utter disbelief, and quite frankly what this company put me through how to literally reignited my diagnosed PTSD for 10 years they made an already extremely stressful situation 20 times worse to the point where I was literally hospitalized at one point which I know probably sounds dramatic But I can sure you it’s 100% truth. State Farm tomorrow should honestly basically be you can pay us for years on time. If you ever have more than one claim, we are literally going to investigate you and treat you like you are huge criminal. Long story short I live in a very rough neighborhood and honestly probably have at least 5 to 7 attempted and some successful thefts monthly but they care of it for years I had insurance through State Farm. I literally only made two claims that was because the first one is right after I invested Loads of money into starting my own business just to have it ripped away from me. And honestly where they handled that situation, I saying they’re pages from the treetops I told everybody at you to get State Farm. I had literally signed up to my friends, because if IAnd honestly where they handled that situation, I saying their pages from the treetops I told everybody at you to get State Farm. I had literally signed up to my friends because of how well it was all handled I was beyond impressed with them. They treated me like an actual human being, and with respect I literally had the entire thing taken care of I think from incident to get it covered. It’s like 10 days. Fast forward about a year later too, and I had a trip planned to go up to the mountains and ride my scooter and fly my drones which before I left, I went and got some breakfast and unfortunately I came home to my door broken in and basically the same items that was not for work 2030 and small things. I enjoy life or stolen from me. So I decided I would use my insurance that I pay monthly for should have every right to use so I filed a claim, called the cops : police report. The whole 9 yards just like from the previous time. I then literally spent $500 in my own money to post a reward for any tips which led to someone coming forward, getting me security footage, shots of my assailants which ironically I was told he only had it because he had heard a lot of loud and commotion that morning. I figured it’s better safe to say that just in case I’m so glad that he did. Basically, I’ve talk to multiple lawyers other insurance adjusters from other companies Every time I play the recording of a single conversation I’ve had with this be on terribly rude and condescending investigator. Their jaws literally hit the floor. Which to mine just under 290 Twitter followers do I have insurance on the story with if you’re reading this now I want you to know I will be uploading that much longer for video of this whole situation in hopes save somebody else having to go through the trauma I’ve gone through. That said this case could not home or clear cut dry that’s coming directly from the police and it smells what I mean. I have still shots of the Purps on video a police report they screwed. I don’t like hurting me, but I literally anyone I talk to you I have more than enough information anyone should ever need instead of victim of a crime solely simply trying to get a sliver back of positions. I worked my butt off for it like I said, that’s just a sliver of what was really taken from me mentally as well. But it is not still don’t have a needin so much more than my situation. Just know if you go to this company be prepared been loyal customer for many years you’re only gonna get one claim and one claim only. After that, I am not exaggerating, you will be treated like you were the one that did everything wrong. Honestly, emotional damage from this investigator has caused me more harm now than the actual crime. To my Twitter followers please be patient with me as I am going through everything with my lawyer first sure I’m allowed to share what I can share legally. Please stay tuned as it is quite disturbing and simply sad. Go anywhere else."